Frequently Asked Questions

Everything you need to know about our high-quality woven patches and metal merchandise.

What is the difference between woven and embroidered patches?

While embroidered patches use thicker thread for a 3D effect, our woven patches use thinner threads to achieve incredible detail and clarity, making them perfect for complex band artwork and logos.

How long does shipping take for international orders?

We ship worldwide from our distribution centers. International orders typically arrive within 10-21 business days, depending on your local customs processing and postal service.

Are your patches officially licensed?

Yes, we pride ourselves on working directly with the bands and record labels. Every patch you purchase from Pull The Plug Patches is 100% officially licensed, ensuring the artists are supported.

Can I track my order once it has been shipped?

Absolutely. Once your order is processed, you will receive an email notification containing a tracking number and a link to monitor your package's journey.

What is your return policy for defective items?

We stand by the quality of our gear. If you receive a defective or incorrect item, please contact us within 14 days of delivery with photos of the product to arrange a replacement or refund.

How should I attach my patches to my battle jacket?

For the most secure and authentic look, we recommend sewing your patches on using a needle and heavy-duty thread. While some patches may have heat-seal backings, sewing ensures they survive the mosh pit.